We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for the return shipping fee. A restocking fee of 25% may apply. Returns will be shipped to 320 Snavely Mill Rd, Lititz PA.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
I was so worried the shipping time would be too long, so I almost didn't purchase what would become my new favorite thing in the house. Shop owner went above and beyond to make sure this got to me extremely fast and delivered with care. I named him Jimmy, lol not the shop owner...the cat. It's gorgeous crafting ad he'll be with us forever. Thank you SOOO much for helping our new home come together in what will be my maximalist sitting room space. PERFECT! A gazillion stars.
SO CUTE, just as pictured, and arrived safe and sound! seller was very communicative and i am very happy with my little guy.
Love my adorable Fennec Fox statue. Very detailed and shipping was fast!